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What You Need to Know Before You Start

Our legal terms set out how your account works, what data we hold, and the conditions that apply when you access sanghiki from Indonesia — where availability depends on local law and eligible regions.

Account eligibility by regionData use and retention policyDANA, OVO, GoPay wallet termsAccess subject to local lawContact path for legal queries
sanghiki What You Need to Know Before You Start
CONTACT LEGAL

How to Reach Us on Legal Matters

If you have a question about how our terms apply to your account, or you need to raise a data-related request, our support team handles legal queries through the channels below. For wallet-specific issues — such as a DANA or OVO transaction appearing incorrectly against your account — include your transaction reference number when you write in.

Live Chat Open the chat widget from any page on sanghiki. Share your account ID and describe the legal or data query. Our team reviews and responds during active support hours.
Email Support Send your query to our support address listed in the account help section. Include your registered email, wallet type (DANA, OVO, or GoPay), and a clear description of your request.
Account Help Centre Log in to your account and navigate to Help. From there you can submit a legal or data request directly, with your account details pre-filled for faster handling.
DATA AND SECURITY

How We Protect and Handle Your Account Data

We treat your account data with the same care we apply to wallet security. Below are the four areas that matter most when it comes to how we store, use, and protect the information attached to your sanghiki account.

Data Retention

We keep your account data only as long as needed to run your account or satisfy a legal obligation. Once a retention period ends, records are deleted or anonymised from our systems.

Cookie Use

We use session and functional cookies to keep your login active and remember your wallet preference — DANA, OVO, or GoPay. You can manage cookie settings from your browser at any time.

Account Security

Each login is confirmed through an OTP sent to your registered mobile number. We do not store plain-text passwords. If you notice unusual account activity, contact support immediately with your account ID.

Correction Requests

If a transaction record or personal detail on your account is wrong, submit a correction request via live chat or email. We aim to acknowledge requests and begin review promptly after receipt.

Common Questions About Our Legal Terms

These are the questions we hear most often about how our terms, data policies, and account conditions work. If your question is not here, reach out through live chat or the account help centre.

Account access depends on local law and is available only where permitted in your region. You are responsible for confirming that access is lawful where you are located before opening an account.

We hold your registered contact details, wallet information (DANA, OVO, GoPay), and a transaction log. Data is kept only as long as needed to operate your account or meet a legal obligation.

Yes. Submit a data access or correction request through live chat or the account help centre. Include your account ID and the specific record you want reviewed or corrected.

Contact support through live chat or email to request account closure. Once closed, your data is retained only for the minimum period required by applicable legal obligations, then deleted.

Our terms apply uniformly across Indonesia. Access for players in Yogyakarta or any other area still depends on whether local law in that region permits it — the terms do not vary by city.

We notify you at your registered contact before any update takes effect. Continuing to use your account after the effective date means you accept the revised terms as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.